Shipping & Returns
SHIPPING & RETURNS
1. Where do you ship?
We ship to all international destinations, with the exception of Italy.
For more information, also view item 9 in our FAQs. For any additional inquiries on the subject, please contact us at firstname.lastname@example.org.
2. How much does shipping cost?
As part of our daily mission to provide exceptional customer service, we provide FREE EXPRESS SHIPPING on all online orders placed on edenn.co to all international destinations, excluding Italy (see item 9 in FAQs for more details). Your orders will be handled and delivered by DHL Express.
3. When will my EDEN purchase arrive?
Once your order has been made by our Italian craftsman (see item 5 in FAQs fore more details), processed through our dedicated quality control and beautifully packaged for you; your order will be processed and shipped directly from Italy, with respect to the following timetables provided by DHL’s Express Shipping:
• Italy – North America, United states, Central America and South America: up to 2 business days.
• Italy – Western Europe destinations: up to 1 business day.
• Italy – Eastern Europe Destinations: up to 2 business days.
• Italy – Eastern hemisphere: up to 3 business days.
*shipping times are subject to change due to COVID-19, weather delays or unforeseen technical & mechanical difficulties*
If this does happen, you will be able to track your order through DHL and receive the necessary support.
4. Where does my order ship from?
All Eden items are shipped from Italy.
5. What is your Return Policy?
At Eden we aim to offer the best service for your convenience. Simply contact us at email@example.com, If your purchased items are in compliance with our Warranty policy and need to be repaired or replaced, we offer complimentary shipping from all international destinations. We’ll provide you with your shipping label and you can drop off your package at the nearest DHL location or schedule a pickup through DHL.
Cancellation of an order can be made up to 7 days following the placement of an order. In this case you will receive a full refund.